Refund Policy

This Refund Policy describes when and how you can request a refund for QuoteLuma subscriptions and one-time services.

Subscriptions

Monthly subscriptions can be cancelled at any time and will not renew for the following period. We do not provide prorated refunds for partial months unless required by law.

One-time services

One-time setup or sprint services are eligible for a refund if requested before work has begun. Once delivery has started, fees are non-refundable.

Performance commitments

Where QuoteLuma advertises a specific guarantee (for example, recovering at least one quote in your first month), the terms of that guarantee govern eligibility for any credit or refund.

How to request

To request a refund, contact us using the email below with your account details and the reason for the request. We aim to respond within five business days.